Terms of Use

ONLINE ORDERING PROCESS

Select a product category from the left side bar that you are interested in viewing.

You will now be able to view all products in that category. Click on “more info” to display the individual product description.

If you wish to order that product, enter the quantity you wish to purchase and then click on “Add to Cart”. The product will be added to your cart in the quantity you specified. You may automatically continue shopping or proceed to the check out by following the prompted steps.

If you wish to order another product, repeat the previous steps above. The selected items will remain in your shopping cart.

If you navigate away from your shopping cart and then decide you’re ready to check out even though you haven’t added any additional items to your basket, just click the View Cart icon from wherever you are and it will allow you to proceed with your purchase.

When you have completed your shopping, click Check Out. You will be able to view your order and enter billed to and shipped to information. You will be asked to enter your personal information required to process your order, which is confidential and Secure to transmit on our site. You are also be asked to read and agree to our store terms and policies prior to placing any order. No online order can be processed without your acceptance.

If you choose to Purchase, you will then have a page displaying pending confirmation of your order. (An actual order confirmation will come via email after your credit card information has been received, processed, approved and prepaid.)

Please be sure to include your phone number, so that we may contact you only if there are questions regarding your order.

Can I Order Products From Your Website Over The Phone?
Of course! Just call, Monday through Friday 9:00 AM – 5:00 PM EST: (928) 377-5242

Can I Fax an Order? Yes, you can print your “checkout page” before finishing the processing of payment and fax it to: (866) 309-3403. A valid credit card number, signature, phone number, and expiration date is required to process all faxed orders.

Customer Comments
Please write any special order requests or questions you have regarding your order in the “Customer Comments” field of the checkout page. All comments are manually reviewed prior to processing your order in-house, and a representative will contact you to answer your questions that you may have.

PAYMENT INFORMATION Policy Back to Top button

What Forms Of Payment Do You Accept?
We gladly accept Visa & Master Card. For credit card orders, your billing address must match your credit card statement address for us to process the transaction.

RETURNS & EXCHANGES Policy Back to Top button

We want you to be satisfied with your purchase from Claire de Lune™. However for health and safety reasons and in respect of all of our clients’ well-being, we are unable to accept any returns or exchanges of products once they have been shipped. All sales are final.
In the event that you place and order with us and cancel the order after it has been processed then you agree to be charged a 10% order cancellation fee. Custom orders may not be cancelled. Please contact our customer service department at custservice@claire-de-lune.com and we will be happy to assist you.

Any deliveries from us that are refused for reason other than a “shipping damage on delivery” (must be noted by the shipping carrier on delivery) will incur freight charges both ways PLUS a 20% product restocking fee.

***PLEASE NOTE*** Custom Orders: Items made to order specifically for your needs. These items are made to the specifications and requirements provided by you. ALL SALES OF CUSTOM ORDERED ITEMS ARE NON-CANCELABLE AND SALES ARE FINAL.

Browsing Categories
If you are not sure what you are looking for, you may browse the product category by clicking on a “category” on the Left Side navigation bar. All related Categories of items are grouped together within the specific category.

SECURITY & PRIVACY Policy Back to Top button
Is it Safe and Secure to use my Credit Card? Yes, shopping at Claire de Lune™ is Safe and Secure. You can access our Website home page and browse our site without disclosing your personal data.

If you wish to make a purchase on our website, it is necessary that you register with us and provide personal information so we may process your order. Personal data that you enter (for instance, address and credit card information) is transmitted to our website in a secure manner using a Security Certificate provided by the leading internet security firm, Verisign* and the most widely used security protocol, SSL (Secured Socket Layer**). Your personal information is then stored behind multiple layers of security on our website.

*Verisign, is the leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by websites and consumers to conduct secure communications and transactions over the internet and private networks. Be sure that you are ordering in a Secure Mode: When your browser is in a secure mode, you will notice an unbroken key or lock at the bottom left corner of the page.

**Secure Socket Layer (SSL) means your personal information, including credit card number, is encrypted and is readable only by our order-processing department. Browsers that allow for SSL technology: We recommend using Netscape version 3.02 or later, or Microsoft Internet Explorer version 3.02 or later. For AOL software users, version 4.0 or later is recommended.

Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

Because of the dynamic nature of our website and the internet, cookies are used to enable visitors to place orders on our website. A cookie is a small file stored on your computer that identifies you to our website. No personal information, credit card data or marketing data is stored in the cookie.

We collect the personal data that you volunteer when using our services. We use this data for marketing and customer service administration. We do not collect information about our visitors from other sources, such as public records or bodies, or private organizations.

We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from unauthorized access, improper use or disclosure, unauthorized modification and accidental loss.

All of our employees and data processors who have access to and are associated with the processing of personal data are obligated to respect the confidentiality of our visitors’ personal data.

We ensure that your personal data will not be disclosed to State institutions and authorities except if required by law or other regulation.

If you have any further privacy concerns regarding the use of our website, please contact us at custservice@claire-de-lune.com.

SHIPPING & TAX INFORMATION Policy Back to Top button

How Much Does Shipping Cost?
Shipping is charged based on the weight and size, and the zip code of the recipient. All shipping charges are automatically calculated and added to the final price you pay when checking out prior to finalizing the purchase.

Custom Orders
Delivery time of custom ordered items is our normal estimated shipping/delivery time estimate posted in the listing. Some items may take extra time due to special demands.

Can You Ship My Order To A Different Delivery Address?
Yes, but we must deliver the entire order to that address. You can not choose certain products within an order to be shipped to different addresses. Go to your Personal Profile and change the shipping address information. This information will be retained for all orders placed online. If you need to receive your orders in the future to a different address, you will just have to update this information again.

How Much Will The Tax Be?
Tax is only charged when your billing address is within a state where we have distribution facilities. Currently, those corresponding tax rates are automatically calculated at the time of checkout, so that you can see the charge, if applicable, prior to completing checkout and payment.

Disclaimer: Policy Back to Top button

Prices are subject to change without notice.

We reserve the right to limit quantities.

We reserve the right to refuse service to anyone.

WE MAKE NO WARRANTIES.

We are not responsible for typographical errors. We may turn your purchase obligation over to a collection agency for your non-compliance with this agreement that you accepted when you made a purchase from us. All purchasers must acknowledge that they have read and accepted the terms of purchase prior to completing their transaction with us or you will not be permitted to complete a purchase. We are an honorable company and expect that our patrons are the same. We are dedicated to helping to resolve any issues and are dedicated the same.

Possession of printed material downloaded from our website does not constitute a binding agreement. Customers may be notified to correct pricing errors prior to their order being finalized in our office.

Enforcement of Our Terms and Conditions
These terms and conditions are governed and interpreted pursuant to the laws of the State of Ohio, United States of America, notwithstanding any principles of conflicts of law. If any part of our terms and conditions is unlawful, void or unenforceable, then that part will be deemed sever able and will not affect the validity and enforceability of the remaining provisions. We may revise our terms and conditions at any time by updating this posting of our policies.

PLEASE NOTE: When purchasing from us, the purchaser assumes all risk use. We make no warranty as to the application in which a product can be or should be used and make no warranty of use or merchantability for a specific purpose.